Digital Flashcards
Stay in the know on the go – study everything from company culture to color formula.
Tap to flip
What is your color benchmark?
50%
What is your SPST?
Retail Per Service Ticket
How do you calculate your Booked Hours?
Total hours reserved / total potential hours
What was the first ever Aveda product?
Clove Shampoo
True or False?
You should perform the Service Cycle on each and every guest.
True
The service cycle is part of our culture and should be routine!
What is your RPTC (retail) benchmark?
$13.50
What % of guests should be purchasing product?
40%
What do your Potential Hours mean?
Your hours available for appointments
What is the first step in the service cycle?
Connect
True or False
Pre-Booking a guest has little to no impact on your service sales?
False
Pre-Booking a guest is proven to greatly increase your income!
Who founded Aveda?
Horst Rechelbacher
What is your New Guest Retention benchmark?
40%
What does your 'Productivity' mean?
The percentage of time you are with a guest
True or False
Your price for a haircut increases by $5 every time you level up?
True
Your price for all cut and color services increases by $5!
True or False
A guest is 'retained' if they visit again 95 days after their last appointment?
False
A guest is retained if they return within 90 days of their last visit
