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Customizing Consultations
May 12 @ 9:00 AM - 11:00 AM
Free
Class Overview
Learn customized consultation questions and verbiage to introduce home-care to every guest, every time!
After attending Aveda Service: Customizing Your Guest Conversation, you will be able to incorporate at-home-care recommendations into your guest’s consultation using language that is authentic to you.
We will break down the three types of guests that our service providers most often interact with and help create experiences that are unique and applicable to each.
Learning Points
⚡︎ Understand and shift the primary mindsets that get in the way of recommending home-care
⚡︎ Be comfortable using the IS-GIVES-HOW formula to customize your guests’ home-care recommendations
⚡︎ Be able to put into practice new skills around customizing your consultation and service and product recommendations to 3 different guest types
