Master Class
I. Aveda Culture
1. Introduction
1.1 Aveda Mission
1.2 Horst Rechelbacher
1.3 Company Milestones
Assessment
Complete
II. Points of Difference
2. Introduction
2.1 Welcome
2.2 Consultation
2.3 Ritual of Renewal
2.4 Stress-Relief Shampoo
2.5 Technical Service
2.6 Finishing Touch
2.7 Recommend Product
2.8 Pre-Book
2.9 Goodbye for Now
Assessment
III. Service Cycle
3. Introduction
3.1 Benefits
3.2 Perceived Barriers
3.3 Confirm Dialogue
Assessment
Assessment
Which of the following is true about Provide Solutions
*
Occurs when you make recommendations based on your professional expertise.
Can be delivered through a statement that includes the phrase "Becayse you [stated guest concerns]" "I recommend [product], which will [provide benefits]"
Occurs only when the guest asks for a recommendation
None of the above
What are some effective ways to Connect?
*
"Can I put your next appointment on our schedule before you leave?"
"Does this sound like something you'd like to take home today?"
"We've talked about everything you need to recreate this look at home. Which products shall I prepare for you?"
None of the above
← Previous
Course Overview
