Master Class

I. Aveda Culture

1. Introduction

1.1 Aveda Mission

1.2 Horst Rechelbacher

1.3 Company Milestones

II. Points of Difference

2. Introduction

2.2 Consultation

2.3 Ritual of Renewal

2.4 Stress-Relief Shampoo

2.5 Technical Service

2.6 Finishing Touch

2.7 Recommend Product

2.9 Goodbye for Now

III. Service Cycle

3. Introduction

3.2 Perceived Barriers

3.3 Confirm Dialogue

Complete

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