Master Class
Course Overview
Overview
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1. Introduction
I. Aveda Culture
1. Introduction
1.1 Aveda Mission
1.2 Horst Rechelbacher
1.3 Company Milestones
Assessment
Complete
II. Points of Difference
2. Introduction
2.1 Welcome
2.2 Consultation
2.3 Ritual of Renewal
2.4 Stress-Relief Shampoo
2.5 Technical Service
2.6 Finishing Touch
2.7 Recommend Product
2.8 Pre-Book
2.9 Goodbye for Now
Assessment
III. Service Cycle
3. Introduction
3.1 Benefits
3.2 Perceived Barriers
3.3 Confirm Dialogue
Assessment